Action Wheel Leadership
Operation “Proud Mary”: Examine & Improve Orthopedic Care Delivery - Bill, Orthopedic Surgeon
As a result of insights and raised awareness gained through the leadership program, Bill reviewed his Orthopedic Surgery solo provider practice through a new lens.
The new realities ahead for the clinic included:
Bill fed these factual realities into values, core to sustaining his practice at the highest level of quality service delivery and patient care:
The end result? After five years of consideration, and at least one false start, Bill has now expanded his practice by adding a full-time Physician’s Assistant. This has allowed a reorganization of staff roles/responsibilities, and opened a series of new opportunities. Initial financial analysis showed this was done net overhead neutral. Bill acted on the dissatisfaction within himself and his staff to overcome his internal resistance to change.
Project Impact: By learning how to “Work the Wheel” Bill has been able to address a very complex clinic issue with a clear process for moving forward.