Action Wheel Leadership
Impact of EHR on Physician’s and Patient. - Patricia, General Practitioner
Patricia applied the principles learned in the leadership program to help assess the impact of the change to using Electronic Health Records (EHR).
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At this time, the EHR has been in use long enough to begin to seriously evaluate its consequences. The cohort’s physician members validated the serious impacts this change is causing, and intend to help champion carrying this message forward to administration.
The key impacts of the EHR rollout identified so far include:
On the surface, this seems like a structure or resource issue – the wrong people spending time on this new, largely administrative task. At its root lies a misalignment between the practicing physicians and the organization’s mission. Left unchanged, this misalignment will widen and worsen. Physicians already over-busy are now burdened with additional administrative tasks that do not directly serve the overall mission and are not the most effective use of the physician’s time. With the productivity loss and impact to revenue already a new reality, and the increased risk and consequences of physician burnout, it may be time to begin consider other options.
Use of scribes to capture EHR information is one option to carefully consider. Where scribes are effectively added to a healthcare team, benefits include:
The impacts emerging from this issue are real, and painful to those living them every day. Options and opportunities must be identified and evaluated before the burnout and turnover escalate.
Project Impact: Patricia has been able to take the Action Wheel principles and apply them to a complex issue that has caused her deep frustration. The ability to apply this material in such practical ways has been enlightening and encouraging to her.
Key Healthcare Impacts: